Avoiding Problems While Moving

Consumers across the country filed more than 8,000 complaints against moving companies last year, according to BBB. Below are five tips from BBB to help your move go as easily—and trouble free—as possible.

  • Plan early – summer is high season for movers, especially since an estimated 37 million Americans a year change residences.  Reputable movers will want to do an on-site visit before writing up an estimate to see if there are any impediments which may extend the amount of time required to complete the move.
  • Ask for proof – Reputable movers will be able to show you proof they are registered with the state of operation, and are licensed and insured.
  • Get Full Value Protection insurance – Under “Release Value” insurance, movers assume liability of no more than 60 cents per pound per article at no extra charge. With Full Value Protection, your mover is liable for the replacement value of any lost or damaged goods.  Under this option, they also have the choice of repairing the item, replacing it with a similar item or making a cash settlement offer for the cost of replacing the merchandise at its current market value.
  • Know your rights – Under federal law, movers are required to give to you a copy of the federal publication “Your Rights and Responsibilities When You Move”.
  • Visit ProtectYourMove.gov – You will find a wealth of resources from the Motor Safety Carrier Association at ProtectYourMove.gov. This information clearly outlines your rights and can help you make an educated decision before hiring a mover.

The BBB also recommends consumers thoroughly research prospective moving companies at bbb.org before selecting one.